Handcrafted Oak furniture

image2

Questions and Answers

 

Below is a list of commonly asked question with answers to help you with your buying experience. They have been broken down to two main sections, general questions and shelf questions.

If you can't find the answer to your question please contact us 


General Questions


Q:- How long will my order take to come?

A:- Different items have different time scales which can fluctuate at different times of the year as order volumes increase/decrease. Please remember every single item we produce is done so to order for you and although we can push hard at busy times we can never let speed take priority over quality. This section is kept updated to match our work load and current lead times are as follows.


All items except the ones detailed below are approx 4-6 weeks from placing the order.


Floating shelves are 28 days

 

Small items such as tea light holders are 14 days. 


Dog feeding stations 14 days


Q:- Do I need a paypal account in order to make a payment?

 A:- No you can pay via credit card/debit card on paypal without opening an account.


Q:- If I am out when my item is delivered can it be left behind the bin, in the greenhouse, round the back etc etc?


A:- Sorry all items need signing for or the courier will not leave the item.


Q:- Can you tell me what time the item will be delivered on the day of delivery?


A:- If your item is being delivered to you via the courier {small items ie shelves coffee tables etc} or on a pallet then sorry no, they deliver between 8am and 6pm. If you are having a large item delivered {sideboards, dining tables etc} then the chances are it will be with a specialist delivery company and you will have been given a time window. This slot will have been sorted out between yourself and us in advance.


Lead times and Delivery

Please remember every single item is produced you upon ordering and as such all items have lead times, please see the questions and answers on the this page for lead times of different items.

Lead times can vary depending on time of year and current work loads. Rather than up date every single items this pages displays up to date leads to cover all items...

 

All items except the ones detailed below are approx 4-6 weeks from placing the order.


Floating shelves are 28 days


Small items such as tea light holders are 14 days. 


Dog feeding stations 14 days