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Handcrafted Oak furniture

Questions and Answers

 

Below is a list of commonly asked question with answers to help you with your buying experience. They have been broken down to two main sections, general questions and shelf questions.

If you can't find the answer to your question please contact us 


General Questions


Q:- How long will my order take to come?

A:- Different items have different time scales which can fluctuate at different times of the year as order volumes increase/decrease. Please remember every single item we produce is done so to order for you and although we can push hard at busy times we can never let speed take priority over quality. This section is kept updated to match our work load and current lead times are as follows.


All items except the ones detailed below are approx 4-6 weeks from placing the order.


Floating shelves are 28 days

 

Small items such as tea light holders are 14 days. 


Dog feeding stations 14 days


Q:- Do I need a paypal account in order to make a payment?

 A:- No you can pay via credit card/debit card on paypal without opening an account.


Q:- If I am out when my item is delivered can it be left behind the bin, in the greenhouse, round the back etc etc?


A:- Sorry all items need signing for or the courier will not leave the item.


Q:- Can you tell me what time the item will be delivered on the day of delivery?


A:- If your item is being delivered to you via the courier {small items ie shelves coffee tables etc} or on a pallet then sorry no, they deliver between 8am and 6pm. If you are having a large item delivered {sideboards, dining tables etc} then the chances are it will be with a specialist delivery company and you will have been given a time window. This slot will have been sorted out between yourself and us in advance.


Floating shelf questions


Q:- How long will my shelf take to be delivered?


A:- please see first question under general questions.


Q:- I want a shelf that's over 300mm deep can you help? 


A:- Sorry no. The max shelf depth is 300mm, this is to stay within the safe working loads set out by the bracket supplier.


Q:- Can your shelves be used on stud walls?


A:- Sorry the wall must be a solid wall, that is brick or block construction and plastered. 


Q:- You only list shelves up to 1500mm can I have a longer shelf?


A:- Yes but the courier fee changes over this length and we like to quote each job on it's own merit. Please email us with your size requirements and the first half of your post code and we will provide you with a quote.


Q:- I want a shelf to fit in an alcove at a size that's not listed, can you help?


A:- Yes that's fine. To order bespoke sizes purchase the size above your requirements. Then when it comes to checkout there will be a section where you can add notes to your order. Just add your required size to this section and continue to complete your purchase. It is important that your requirements are added to this section so we know what size to produce.

eg:- If you require a 1085mm x 200 then purchase a 1100 x 200

If you require a 1000mmm x 230mm then purchase a 1000mm x 250mm

If you require a 1085mm x 230mm then purchase a 1100mm x 250mm and so on 


Q:- I want the corners rounded on my shelf, can you do this? 


A:- Yes that's fine, there is no extra charge for this. Just add to the notes box as stated on the question above. Please state the amount that you require them rounding by. 


Q:- I want to stain my shelf to match other items I have, can I do this?


A:- Once the shelf is oiled then no. Any stain must go on first and not after the oil. If this is what you wish to do please request your shelf unfinished and we will send it out unfinished.


Q:- What weight can I put on my floating shelf?


A:- 20kg per meter on a 200mm wide shelf and 15kg per meter on a 300mm shelf.


Q:- I want a shelf that is one of your standard sizes, is this in stock and ready to go. 


A:- Sorry no. We have listed almost 100 sizes and it is quite common for customers to order several of the same size. We don't have the space or resources to carry that amount of stock, we would be looking at ten's of thousands on pounds. We have in the past tried to second guess the sales and carry the common sizes, this is still very hard and ends up with items sat about.  On top of this approximately 50% of shelf sales have some form of special request to which stock would be no good. When you order any of our items it is produced "for you" before being packed and dispatched, we like to think of the customer as a person and not as an order on a piece of paper. You are not buying an items that has been sat in a warehouse for months on end or which has been shipped half way across the planet.

Lead times and Delivery

Please remember every single item is produced you upon ordering and as such all items have lead times, please see the questions and answers on the this page for lead times of different items.

Lead times can vary depending on time of year and current work loads. Rather than up date every single items this pages displays up to date leads to cover all items...

 

All items except the ones detailed below are approx 4-6 weeks from placing the order.


Floating shelves are 28 days


Small items such as tea light holders are 14 days. 


Dog feeding stations 14 days